Refund Policy

1. Subscription Terms

Subscriptions to AgentSea are recurring and you will be automatically billed once subscribed until you choose to cancel. You can cancel at any time by logging into your AgentSea account and navigating to your billing settings.

2. General Refund Policy

In most cases, payments for AgentSea subscriptions are not refundable. This policy helps us maintain fair pricing and continue providing high-quality AI services to all users.

3. Cancellation and Downgrade

If you are looking to downgrade your account before your next payment date, please follow these steps:

1. Log into your AgentSea account
2. Navigate to Billing settings
3. Select "Cancel Subscription"

Your subscription will no longer renew and you will not be charged again. You will continue to have access to your current plan until the end of your billing period.

4. Exception Cases

If you believe your case warrants a refund due to a bug or error in our product or service, we request that you schedule a call with our support team. During this call, we ask that you provide a demonstration of the issue.

This policy allows us to address and resolve any potential errors, ensuring that our products and services remain at the highest standard while providing you with the best possible experience.

5. Refund Process

To initiate a refund request for exceptional cases:

1. Contact our support team at support@agentsea.com
2. Provide a detailed description of the issue
3. Schedule a demonstration call with our team
4. Our team will review your case and determine eligibility

Approved refunds will be processed within 5-10 business days to the original payment method.

6. Billing Disputes

If you notice any billing discrepancies or unauthorized charges, please contact our support team immediately. We will investigate all billing disputes promptly and work to resolve them fairly.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes via email or through our service. Continued use of AgentSea after changes constitutes acceptance of the updated policy.