Privacy Policy - AgentSea

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

  • Email address and account credentials
  • Profile information and preferences
  • Payment information (processed securely by our payment providers)
  • Communication history and support requests

Usage Information:

  • Chat conversations and AI interactions
  • Files and documents you upload
  • Service usage patterns and preferences
  • Device and browser information

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • Providing AI chat services and processing your requests
  • Managing your account and subscription
  • Improving our service quality
  • Providing customer support and responding to inquiries
  • Sending service updates and important notifications
  • Ensuring security and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly give us permission to share specific information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Control your privacy settings and preferences

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may integrate with third-party AI models and services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@agentsea.com

Address: StreamOye Pte Ltd, 36 Robinson Road #20-01 City House, Singapore 068877

Last updated: 9/4/2025